Rental Policies

Reservations:
Fifty percent (50%) of the full rental amount is required to confirm your vacation dates. A check must be processed within ten (10) calendar days or the dates are released. The balance of the rental amount is due sixty (60) days prior to the arrival date. Should a reservation be made less than sixty (60) days prior to arrival date, the entire rental amount is required to secure the reservation. To finalize the rental, a Reservation Confirmation Agreement will be sent to the primary Renter for completion and return to Hawksview Estate prior to arrival.

Cancellation:
No deposit refund will be made for cancellation received within sixty (60) days of arrival date. However, in the event that a replacement rental is obtained for the canceled period in question, the deposit (less ten percent [10%] administrative fee) will be refunded.

Your fifty percent deposit check will be refunded to you in full should you need to cancel your vacation to the Estate sixty (60) days prior to your arrival date. Should there be a concern on your part that you may have an event that may cause you to cancel sixty (60) days or less, we strongly recommend travel insurance be obtained by the renter to cover your vacation.

Security Deposit:
A one thousand dollar ($1,000) refundable security deposit is due prior to arrival date. Estate Manager, following a joint walk-through of the Estate at check out to determine all is in order, we will refund this deposit within thirty (30) days following check out. This security deposit does not cover intentional acts that result in damage caused by gross negligence, willful and wanton misconduct, or any similar cause wherein the Renter fails to report damage to the Estate Manager prior to walk-through and departure.

In the case of abuse or malicious damage to the Estate, the Renter will reimburse the Estate for the cost of all damages, including repair and/or replacement.

Hawksview Estate is not responsible for any theft of, or damage to, personal property brought to the Estate by the Renter, Renter’s party members or visitors during their stay.

Arrival:
The Estate Manager will greet you upon landing at St. John, will assist with rental car pick up, and then escort you to Hawksview Estate.

Check-Out/Departure:
12:00 p.m. is the required check-out time.

Departure from St. John is dependent upon ferry and/or car-barge transportation. These vessels operate on hourly schedules. Recommended time for transfer from St. John to the airport in St. Thomas is three (3) hours prior to the scheduled airline departure time.

Most St. John car rental agencies provide transportation from their office to the ferry dock for departing guests returning rental cars.

Capacity of Estate:
The total number of guests permitted for your stay at Hawksview Estate is limited to the number of guests reserved for and paid for in advance. No additional guests will be permitted. Infants sleeping in a crib are not included in the total occupancy.

No group meetings/gatherings of persons in addition to those renting the Estate will be permitted without prior written approval from Estate Manager. Additional fees for such additions, if approved, may apply, and will be at the discretion of the Estate Manager.

Smoking:
Smoking is not permitted within the Estate house.

The only area where smoking is allowed is on the western deck, where an urn has been provided for the disposal of cigarette and cigar butts. These items are not to be thrown out onto the grounds, nor disposed of in the household garbage.

All guests must honor this Smoking Policy. Should there be any questions, please consult the Estate Manager.

Housekeeping Service:
Hawksview Estate is thoroughly prepared and inspected for each guest arrival. Daily housekeeping is included in the weekly rental rate. Details of these services or any special requirements that may be needed will be discussed when reservations are made.

The Estate provides all bed linens, bath, pool and beach towels, table linens and kitchen towels for your stay.

Service/Repairs:
Should any systems or amenities of the Estate require service or repair during your stay, the Estate Manager will arrange as required, and you and your party will agree to make the necessary area of the Estate available for the service/repair to be performed under the supervision of the Estate Manager.

Telephone Service:
Local phone service is provided. Long distance calls may be made using the Renters’ cell phone or PDA.

Pets:
Pets are not permitted at Hawksview Estate.

Owner’s Discretion:
Hawksview Estate is privately owned and operated. The Owner and Estate Manager reserve the right to refuse or deny service at their complete discretion. Violation of the polices contained herein by the Renter, rental party, or Renter’s visiting guests, will render the Renter’s reservation null and void. As a result, the Renter, and rental party will be asked to vacate the Estate and all reservation and security deposits will be forfeited.

Hawksview Estate and/or its agent is not responsible for Renters’ accidents, injuries or any loss of personal property.

The primary Renter of Hawksview Estate must be age twenty-five (25) years or more, and a legal parent and/or guardian must accompany all minors during their stay*.

Rental rates, related fees and services, and policies are subject to change without prior written notice.

*Extended families traveling together (i.e., nieces, nephews) may fulfill this requirement with the prior written authorization from the legal parent or guardian of said minor, directed to the Estate Manager for approval.

To maintain the villa primarily as a private Estate, rental periods are limited to 13 weeks per year. Early booking is advised.