The following is a “general” list of our Policies. A complete list of our Policies is included in our Rental Agreement which is controlling. For a copy of our Rental Agreement, please contact the estate Managers.
Reservations
Receipt by the Estate Manager of Fifty percent (50%) of the full rental amount and a fully signed Rental Agreement is required to confirm your vacation dates. A check must be processed within ten (10) calendar days or the dates are released. The balance of the rental amount is due at least sixty (60) days prior to the arrival date. Should a reservation be made less than sixty (60) days prior to arrival date, the entire rental amount is required to secure the reservation.
Cancellations
No deposit refund will be made for cancellation received within sixty (60) days of the arrival date (scheduled check-in date). However, in the event that a replacement rental is obtained for the canceled period in question, the deposit (less ten percent [10%] administrative fee) will be refunded.
Your fifty percent deposit check will be refunded to you in full should you cancel your reservation at least sixty (60) days prior to your arrival date. If you have any concerns, we recommend you obtain travel insurance to cover your vacation.
Security Deposit
A one thousand dollar ($1,000) refundable security deposit is due prior to arrival date. You will be responsible to reimburse the Estate for any and all damage to the Estate or its personal property caused by you, anyone in your party or guests. Should the cost to repair or replace damaged items exceed the security deposit, you will reimburse the added amount Estate within 30 days of billing.
Hawksview Estate, its Owners and operators are not responsible for any personal injury to Renter, anyone in the Rental group or your guests, nor for any theft or damage to personal property of the Renter, anyone in the Renteral group or guests. Renter agrees to indemnify and hold the Villa, the Estate and their Owners and operators harmless from any and all claims of personal injury or property damage.
Arrival
The Estate Manager will greet you upon landing at St. John, will assist with rental car pick up, and then escort you to Hawksview Estate.
Checkout/Departure
12:00 p.m. is the required check-out time.
Departure from St. John is dependent upon ferry and/or car-barge transportation. These vessels operate on hourly schedules. Recommended time for transfer from St. John to the airport in St. Thomas is three (3) hours prior to the scheduled airline departure time.
Most St. John car rental agencies provide transportation from their office to the ferry dock for departing guests returning rental cars.
Capacity of Estate
The total number of guests permitted for your stay at Hawksview Estate is limited to eight (8) guests. No additional guests will be permitted. Infants sleeping in a crib are not included in the total occupancy.
No group meetings/gatherings of persons in addition to those renting the villa will be permitted without prior written approval from Estate Manager. Additional fees for such additions, if approved, may apply, and will be at the discretion of the Estate Manager.
Smoking
Smoking is not permitted anywhere on the property.
All guests must honor this Smoking Policy. Should there be any questions, please consult the Estate Manager.
Housekeeping Service
Hawksview Estate is thoroughly prepared and inspected for each guest arrival. Daily housekeeping is included in the weekly rental rate. Details of these services or any special requirements that may be needed will be discussed when reservations are made.
The Estate provides all bed linens, bath, pool and beach towels, table linens and kitchen towels for your stay.
Service/Repairs
Should any systems or amenities of the Estate require service or repair during your stay, the Estate Manager will arrange as required, and you and your party will agree to make the necessary area of the house available for the service/repair to be performed under the supervision of the Estate Manager.
Telephone Service
Only cell service is available. The Estate Managers, Mandy and Glen, would be happy to make local restaurant reservations and provide suggestions for all island activities.
Pets
Pets are not permitted at Hawksview Estate.
Owner’s Discretion
Hawksview Estate is privately owned. It is managed and operated by Hawksview Estate LLC, a limited liability company of the USVI. The Owner, the Estate and Estate Manager reserve the right to refuse or deny service in their complete discretion. Violation of the polices by the Renter, rental party, or Renter’s visiting guests, may be considered a BREACH of the Rental Agreement and as a result, the Manager has the sole right to void the Agreement and have the Renter and the entire rental party immediately vacate the villa forfeiting all rent paid and the security deposit.